Frequently Asked Question

How can you help?

🛡️ Privacy First  
• Plain kraft packaging  
• No sensitive labels  

💸 Factory Direct Prices  
• Save 40% vs brands  
• Cost breakdown shown  

👩💻 Human Support  
• WeChat/WhatsApp: +86 137-7040-7616  
• 9:00-20:00 Beijing Time

What is a return policy?

1️⃣ **Eligible Returns**  
   ✓ Unopened original packaging  
   ✓ Intact factory seal  
   ✓ Request within **14 days** of delivery  

2️⃣ **Non-Returnable Items**  
   ✗ Opened intimate-contact products (hygiene safety)  
   ✗ Electronics with activated batteries  
   ✗ Clearance items (marked on page)  

3️⃣ **Process**  
   (1) Email admin@lovetosp.com with:  
       ▸ Order# + photos of unopened package  
   (2) Receive **prepaid return label**   
   (3) Refund to original account (**less $3 restocking fee**)  

4️⃣ **Health Compliance**  
   ※ Per global hygiene regulations, **intimate-contact items are non-returnable if opened**  
   ※ Return address shows only **「SG Health Tech Returns」**

What payment methods do you accept?

💳 **Accepted Payments**  
✅ **Credit/Debit Cards**  
   - Visa / Mastercard / Amex  
   - Secured by Stripe (no card storage)  

✅ **PayPal**  
   - Personal/Business accounts  
   - Auto-currency conversion  

✅ **Wire Transfer** (Wholesale only)  
   - Min. $500/order  
   - B2B account details provided  

🚫 **Not Accepted**  
   ✗ Cryptocurrency (compliance)  
   ✗ Cash on Delivery

Do you sell gift cards?

🎁 **e-Gift Cards (Site Only)**  
✅ **Purchase Terms**  
   - Value: $20/$50/$100 (Customizable)  
   - Payment: Cards/PayPal  
   - Instantly emailed to recipient  

✅ **Usage Rules**  
   - Redeemable only at www.lovetosp.com  
   - Non-cashable  
   - Valid **365 days** from purchase  

🚫 **Prohibited**  
   ✗ Resale on third-party platforms  
   ✗ For adult content subscriptions  
   ✗ Split payments  

💡 **Important**  
※ **Annual limit $500/account** per payment regulations  
※ Recipient email requires **age verification (18+)**