Last Updated: July 2, 2025

1. Introduction

Thank you for shopping at SmallPleasures. We specialize in high-quality adult products for personal enjoyment. Due to the intimate nature of our goods, this policy prioritizes hygiene, safety, and legal compliance. By placing an order, you agree to these terms.

2. Definitions

Company: Sea of Glass Inc (“SmallPleasures”, “We”, “Us”), registered at 219 W 16th St Ste 218, Cheyenne, WY 82001, USA.
Unopened/Sealed: Goods with completely intact original factory hygiene seals (e.g., shrink wrap, tamper-evident seals).
Used/Damaged: Goods with broken seals, opened packaging, signs of wear, or activation (e.g., batteries inserted).
You: Individuals aged 18+ (or local legal age) purchasing for personal, non-commercial use.
Hygiene Restriction: Products contacting mucous membranes, bodily fluids, or genitals (e.g., internal devices, lubricants) cannot be resold if opened due to health risks.

3. Order Cancellation (Pre-Shipment)

Cancel orders before shipment via email (admin@lovetosp.com) or contact form. Full refunds processed in 3–5 business days.

4. Return & Refund Eligibility (After Receipt)

Eligible ONLY if:
✅ Goods arrive damaged/defective or materially differ from the description (proof required);
✅ Goods unopened/sealed (per Section 2) and requested within 14 days of delivery;
✅ Legal withdrawal rights apply (e.g., EU/UK laws), and goods are unopened.

Non-Returnable Items:
❌ ANY opened goods (broken seals/removed from packaging);
❌ Used, activated, or worn items;
❌ Goods >14 days old, missing components, or in non-original packaging;
❌ ALL: Intimate apparel, body-care products (lubes/oils), sensual cosmetics, internal-use items, personalized/sale goods.

⚠️ Hygiene Compliance: Opened products contacting the body are strictly non-returnable to prevent health hazards.

5. Return Process (Unopened/Defective Only)

Step 1: Contact Us

Email admin@lovetosp.com within 14 days with:
- Order number + photos/videos of:
  - Unopened: Intact seals on all packaging;
  - Defective: Specific damage/defect.

Step 2: Return Authorization (RA#)

If approved, we’ll email an RA# and return instructions. Do not return without RA#.

Step 3: Ship Goods

Unopened returns: Self-ship to (use tracked/insured service):

SmallPleasures Returns – RA# [Your Number]
219 W 16th St Ste 218, Cheyenne, WY 82001, USA
- You cover return shipping costs.
Defective goods: We provide a prepaid return label.

Step 4: Refund Processing

Refunds issued to original payment within 14 business days post-inspection.
Original shipping fees non-refundable; return shipping costs (unopened) borne by you.

6. Gifts

Unopened gifts receive store credit. Non-gift returns refund the original purchaser.

7. Exchange Policy

7.1 Exchanges Permitted ONLY for:
✅ Defective items: Replace with identical new product within 14 days (evidence required);
✅ Incorrect items shipped: Verified order errors (e.g., wrong color/size).

7.2 Exchanges NOT Permitted for:
❌ Preference changes (color, size, style);
❌ Subjective mismatches (e.g., “didn’t like”);
❌ ANY opened, used, or hygiene-sensitive items (see Section 4).

7.3 Exchange Process:

Email defect/error proof to admin@lovetosp.com →
Receive RA# and prepaid return label (defective items only) →
Ship back item →
Receive replacement (same address).

Note: If identical item unavailable, refund issued.

8. Damaged Goods on Delivery

Report shipping damage within 48 hours with photos/videos to admin@lovetosp.com. Refuse delivery if possible.

9. Product Expectations

Read descriptions/sizing charts carefully. No refunds for subjective mismatches.
Use products as directed. We are not liable for misuse or allergic reactions.

10. Legal Compliance

Age Verification: You confirm you are 18+ (or local legal age).
International Orders: You comply with import laws; customs fees/duties are your responsibility.