I. Scope of Application

This Return and Exchange Policy applies to all adult intimate products purchased through the official website of Sea of Glass Inc (www.lovetosp.com). We are committed to delivering premium-quality products and exceptional service, while ensuring full protection of your shopping rights and interests.

II. Return Policy

A. Return Conditions

Timeframe: Within 14 days of receipt of the product, provided the item has a verified quality issue.
Quality Issues: Covered issues include but are not limited to product damage, functional defects, or significant discrepancies from the product description.
Product Condition: The product must remain unused, with original packaging, accessories, labels, and user manuals intact to ensure resaleability. Due to the nature of intimate products, opened/used items will not be accepted unless quality issues are proven.
Documentation: Valid order number, purchase receipt, and supporting evidence (photos/videos) clearly depicting the issue must be provided.

B. Return Process

  1. Contact our Customer Service team via website chat or email (admin@lovetosp.com) within the return period, explaining the reason and providing relevant details.
  2. Our team will review your application within 2 business days. Upon approval, we will provide the return address and detailed instructions.
  3. You are responsible for return shipping costs. Use a traceable shipping method and retain tracking numbers/receipts for reference.
  4. Upon receipt, we will inspect the product within 3 business days. Once approved, refunds will be issued to your original payment method, taking 3–7 business days (processing delays by payment platforms/banks may apply).

C. Non-Acceptable Return Situations

Expired Period: Returns requested beyond 14 days from receipt.
User-Induced Damage: Products damaged due to improper use or storage.
Lack of Documentation: Items without valid order numbers, receipts, or proof of issues.
Used Items: Opened/used products without verified quality issues.

III. Exchange Policy

A. Exchange Conditions

Timeframe: Within 7 days of receipt of the product, provided the item has a verified quality issue.
Product Condition: The item must meet the same unused/intact packaging requirements as return policies, and replacement stock must be available.

B. Exchange Process

  1. Contact us via website customer service or email within the exchange period, submitting your application with order details, receipt, and issue evidence.
  2. After review and approval, we will communicate the exchange process. If stock is confirmed, we will arrange shipment of the replacement product and provide tracking information.
  3. Upon receiving the exchanged product, please inspect it promptly. Contact us immediately if any issues persist.

C. Non-Acceptable Exchange Situations

Expired Period: Exchanges requested beyond 7 days from receipt.
Non-Compliant Conditions: Situations failing to meet product status or documentation requirements outlined in exchange conditions.

IV. Additional Notes

Shipping Reimbursement: For returns/exchanges due to product quality issues, we will reimburse reasonable return shipping costs upon inspection approval. Please provide valid shipping invoices/receipts with your application.

Force Majeure: In the event of force majeure (natural disasters, wars, policy changes, etc.) causing delays, we will communicate promptly and process your request as soon as conditions permit.

Policy Interpretation: The final interpretation of this policy belongs to Sea of Glass Inc.

Policy Adjustments: We reserve the right to adjust this policy as needed. Changes will be notified via website announcements or email.